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Thank you for shopping at https://www.vibrantgems.in/

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchased with us.

 

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Individual (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Vibrant Gems Located at IN.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://www.vibrantgems.in/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

GENERAL EXCHANGE POLICY

Product that are bought from the Physical Stores or online store can’t be returned. All Items are eligible for exchange and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instruction:

In case you are returning or replacing a gemstone, please take the following steps:

- Contact Customer Support and get a Return Authorization

- Ensure that you keep all original objects that accompanied the gemstone like Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.

- Pack the items carefully and send only through a reputed courier with insurance for the package. Take the courier tracking information and share with us. You can find our address by clicking here Contact Us

- We recommend that you send the product back through 'DTDC Plus' service from your nearest DTDC branch. This service assures Next Business Day (NBD) delivery on priority in all metros and major cities and minimizes any risk involved relating to delays, misplace or theft.

- You may also have to ascertain which couriers accept jewelry. At times, customers have managed to circumvent this rule (at their own risk) by simply mentioning the product as "Artificial Jewellery" or "Astrological Product"

 

EXCHANGE POLICY

Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 7 days from the product delivered. Exchanges exceeding 7 days will not be processed. 

In order to be eligible for exchanges make sure that these following conditions are met:

• Product wasn't used or damaged

• Product must have the receipt or proof of purchase

You are required to ship back the product for the item to be inspected and replaced.

You exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, Two times. Provided that all conditions in Exchange Policy are met.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: support@vibrantgems.in

Contact Form URL: https://www.vibrantgems.in/

Phone Number: 9871333090

You will be updated for their Return Status through their EMAIL and PHONE, provided that all contact information is recorded to us.